Refund Policy

HIDRO 220 Terms

Orders may be canceled as long as they have not been processed. We refer to "processed" when shipped by the parcel service. If the product has already been processed, Hidro220 cannot cancel the order.

Hidro 220 is responsible for the mishandling of the products and will propose a solution to the customer if it is damaged for reasons external to the customer. When the order is delivered, the customer will have 24 hours to inspect the product. If the product is damaged, you would have to report it to the email: or "contact" at: with photographs of evidence showing the damage to the product to proceed with its return. After this time (24 hours) Hidro 220 is not responsible for the condition of the product.

Can be generated return for any card charge (up to 90 days after the original charge was generated) as long as it meets the previously stipulated requirements. At this time, we do not support being able to make refunds for other payment methods such as OXXO Pay and SPEI.

Order expiration:

The order has an expiration time of 3 days. If you try to make the payment (OXXO Pay or SPEI) after this time, the payment form provided will not work and you will have to generate the order again in the store.